You can retrieve your username by clicking on the Forgot Username link on the login page.
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You can reset your password by clicking on the Forgot Password link on the login page.
You can change your password by clicking on the Forgot Password link on the login page.
Your e-mail address matches your Username. In order to change your e-mail address and Username contact the J.P. Morgan Alternative Investment Services team.
For your protection J.P. Morgan utilizes dual factor authentication to allow Portal users to have a more secure login by requiring the user to login using 2 identifiers, something they know, and something they have. When you are logging in for the first time or a new location / IP address or machine we may ask you to authenticate yourself beyond the usual username and password. In these instances we will send you a temporary One Time Verification Code to your registered e-mail address. This added security layer protects you should your password become compromised.
The initial password provided is a temporary password and is only valid for one login.
Password requirements are the following:
• It should be 8-15 characters
• Must contain a mix of Upper case letter, a symbol and a number
• Cannot be a password that has been previously used
• Cannot be the same as your e-mail address or user ID
• Cannot contain any spaces.
• It should be 8-15 characters
• Must contain a mix of Upper case letter, a symbol and a number
• Cannot be a password that has been previously used
• Cannot be the same as your e-mail address or user ID
• Cannot contain any spaces.
If you are unable to establish a connection at any URL beginning with https:// (note the "s" at the end of https), your company network probably does not allow for secure internet sessions. Contact your company's computer system network administrator for more information.
Contact the J.P. Morgan Alternative Investment Services team if you are missing access to any funds and/or investors.
Contact the J.P. Morgan Alternative Investment Services team. Please be sure to include any relevant names and identifiers.
The Portal is compatible with all major browsers for both Windows and Macintosh computers.
We recommend using either Internet Explorer (versions 9 and newer) or Chrome (versions 43 and newer) for Windows users.
For Macintosh computers, you can use Chrome or Safari (versions 6 and newer). Additionally, please ensure you have Flash Player and Java enabled, as well as TLS 1.0+.
Your browser must be set to allow pop-ups from the website.
Bookmarks will not work within the portal. You can bookmark the login page.
You can get a free program for this here: https://get.adobe.com/reader/
Contact the J.P. Morgan Alternative Investment Services team about getting data from previous years.
Depending on the size of the PDF files some may take a couple of minutes to download. If you are continuing to face issues, contact the J.P. Morgan Alternative Investment Services team.
Please ensure you have the most up to date version of Adobe. You can get the latest version by going to Adobe's website and download the newest version of Acrobat at https://get.adobe.com/reader/
There could be a number of reasons for the browser error. Please ensure that you're using the most up to date version of your internet browser to ensure the best viewing platform. If your browser is up to date, you can try clearing your internet cache.
If after clearing your cache you are still facing difficulties, contact the J.P. Morgan Alternative Investment Services team.
Column filters are available for text and date columns.
By default columns, are sorted in ascending order. To change the sort direction of a column, click the column title; to change it back, click the column title again.
Document Types are tags assigned to documents to allow for more refined searching. You can select the Document Type(s) you are most interesting in viewing.
You can download an attachment by click on the Document Icon displayed in the first column or any other data point on the row.